Shipping & Delivery

Getting your CHaKOLAB favorites delivered should be simple! Here's everything you need to know about shipping rates, delivery times, and tracking your order.

Shipping Rates & Delivery Times

We ship to the United States and selected international destinations. All rates are listed in USD.

Destination	Standard Shipping	Estimated Delivery
United States — Tumblers & Bottles	FREE	3–4 business days
United States — Accessories	$9.99	15–20 business days
Mainland China	FREE	3–5 business days
Southeast Asia	$9.99	7–15 business days
Middle East	$35.00	7–15 business days
Australia, Canada, Mexico & selected countries	$15.99	15–20 business days
Other eligible destinations	$19.99	15–20 business days

 

Please note: The rates above are based on our standard shipping zones. Shipping fees may vary depending on the products in your order, fulfillment location, and destination. Your final shipping cost will always be displayed at checkout.

Delivery estimates are in business days after dispatch and do not include order processing, customs clearance, holidays, or unexpected carrier delays.

Shipping FAQs

Where will my order ship from?

We currently ship from two fulfillment locations:

• U.S. Warehouse: Tumblers and bottles for U.S. customers.

• China Warehouse: Accessories such as replacement straws, lids, and decorative stickers, as well as applicable international orders.

Will my order arrive in one package?

Not necessarily! If your order includes both drinkware and accessories, your items may ship separately from different warehouses.

Separate shipments may have different delivery times, and additional shipping charges may apply. All applicable shipping fees will be shown at checkout.

How long does order processing take?

We typically process orders within 1–3 business days. You'll receive a shipping confirmation email with tracking information once your order is on its way.

Will I need to pay customs duties or import taxes?

International shipments may be subject to customs duties, import taxes, or local handling fees.

Unless these charges are collected at checkout, they are the responsibility of the recipient.

How can I track my order?

Once your order ships, we'll email you a tracking number.

You can also check your shipment status through our Track Your Order page.

Need Help?

Have questions about shipping to your country or an existing order? We're happy to help!

Email: hello@chakolab.info

WhatsApp: +1 (840) 230-1593