FAQ & Support

  • Our drinkware is primarily made from 316 stainless steel, glass, and tritan, ensuring safety and durability.

  • We’re sorry, but our products currently do not support dishwasher cleaning. Due to the special nature of the printing and surface coating, washing in a dishwasher can damage the surface. We recommend using a mild detergent and a soft cloth for hand washing.

  • We accept various payment methods, including credit cards, Alipay, Applypay and etc.

  • Typically, we ship orders within 1-3 business days, with delivery times depending on the region.

  • Please contact our customer service within 24 hours of receiving the product, and we will assist you with returns or exchanges.

  • We are so sorry about that we currently do not support customization for individual products. If you have bulk customization needs, please contact insola2023b@163.com.

  • Each product comes with a user manual, and you can also download a digital version from our website.

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